Last Updated: September 24, 2026

Thank you for shopping with Forbidden Dollhouse. We work with established manufacturers and suppliers to provide our customers with a wide selection of products.

Shipping & Order Fulfillment

All products purchased through Forbidden Dollhouse are shipped directly to the customer by the manufacturer, brand, or fulfillment partner. Forbidden Dollhouse does not personally package or ship these products.

Because products may be shipped from different manufacturers and fulfillment locations, shipping times, carriers, tracking information, and shipping costs may vary by product and supplier.

The estimated shipping information provided on a product page or during checkout should be reviewed before completing your purchase.

Processing Times

Orders are generally processed after payment has been successfully received.

Processing times vary depending on the manufacturer and the product ordered. Some products may require additional preparation time before being shipped.

If an order is expected to take longer than the shipping timeframe provided at the time of purchase, we will make reasonable efforts to notify the customer of the delay and provide updated information.

Silicone dolls are often made to order unless the doll details specifically state “In Stock”. For this reason, some dolls take upwards of 160+ hours of manufacturing time before the product is shipped. Additionally, for dolls made to order, photos of the doll in the factory post productions are often provided for customer approval. Delayed responses by the customer will increase the amount of time from the date of order, to the date of the item’s arrival.

Delivery Times

Once an order has been shipped, delivery time depends on the shipping carrier, destination, and shipping service selected.

Estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Delays may occur due to circumstances outside of Forbidden Dollhouse’s control, including carrier delays, weather, customs processing, holidays, supply issues, or other unforeseen circumstances.

Tracking Information

When tracking information is provided by the manufacturer or shipping provider, it will be forwarded to the customer when available.

Tracking information may take some time to become active after a shipping label has been created. Additionally, many tracking numbers will not reflect the air or sea shipping details so packages will have a printed label, but will not see tracking movement immediately.

If you receive tracking information but the carrier’s tracking system has not yet updated, please allow additional time for the package to enter the carrier’s system.

Multiple Products in One Order

If an order contains products from different manufacturers or suppliers, items may be shipped separately and may arrive at different times.

You may therefore receive multiple tracking numbers and separate packages for a single order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Please carefully review your shipping information before submitting your order.

If you discover that you entered an incorrect shipping address, contact Forbidden Dollhouse as soon as possible. We will make a reasonable effort to contact the fulfillment provider before the order ships, but we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has shipped, we may be unable to change the shipping address.

Lost, Damaged, or Stolen Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location specified by the carrier. Shipping insurance may be added for an additional charge.

You should also contact the shipping carrier directly to report the issue.

If a package arrives damaged in a manner that you believe could indicate inside product damages, take photos, please retain the packaging and contact us as soon as possible with photographs of the damaged package and product.

We will work with the manufacturer or shipping provider to determine the appropriate resolution.

Forbidden Dollhouse is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided by the customer.

International Orders

International shipping availability varies by product and manufacturer.

Customers placing international orders are responsible for understanding that their country’s customs requirements, import restrictions, taxes, duties, or other fees may apply.

Any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Forbidden Dollhouse cannot guarantee that a product will clear customs in every destination country. It is your responsibility to understand the laws of what items are allowed or not in the country to which you ship the item(s). Refunds will not be offered if the country’s customs does not clear the item(s) for delivery.

Shipping Delays

While we work with our suppliers to provide accurate shipping information, circumstances outside our control can occasionally cause delays.

If we learn that an order cannot be shipped within the applicable timeframe, we will contact the customer with updated information and, where required, provide the customer with the option to cancel the order and receive a refund.

Questions About Shipping

If you have questions about the shipping status of your order, please contact us at:

Forbidden Dollhouse
Website: forbiddendollhouse.com
Email: yourforbiddendoll@gmail.com

Please include your order number when contacting us so that we can assist you as quickly as possible.

Important Notice

By placing an order with Forbidden Dollhouse, you acknowledge that products may be fulfilled and shipped directly by the applicable manufacturer or supplier and that shipping times and carriers may vary by product.

We will work with our fulfillment partners and customers in good faith to address shipping issues and provide updates when information becomes available.